If you're subscribed to internet, TV, or phone services with an operator, you can cancel your contract under specific conditions. This is straightforward once your commitment period ends, or possible earlier if certain criteria are met. As consumer rights experts drawing from official French guidelines, we'll explain your options clearly.
Canceling your internet, TV, or phone contract is simplest once the initial commitment (typically 12-24 months) has expired.
At that point, you're free to end the service anytime without justification.
Submit your request in writing, usually via registered mail with acknowledgment of receipt (LRAR). Service-public.fr offers a free model letter. Check your operator's policy—some accept regular mail or phone requests.
Your operator must process the cancellation within 10 days, unless you agree to extend this. Administrative fees may apply per your contract terms. If you paid a deposit for equipment like a modem or decoder, expect its refund within 10 days of return.
Early termination is possible under strict conditions, with admin fees but no early exit penalties (which are otherwise proportional to remaining commitment time).
Request cancellation if the operator breaches the contract, such as failing to provide internet/TV services or causing prolonged outages—even mid-commitment.
First, send formal notice to restore services. If ignored, follow up with an LRAR using the National Consumer Institute (INC) model letter.
The operator has 10 days to terminate and may charge admin fees as per contract.
Contracts often allow early exit for events beyond your control, like unemployment, over-indebtedness, moving to an uncovered area or abroad, long-term hospitalization, incarceration, or subscriber death.
Send an LRAR request. The operator has 10 days to cancel, with admin fees.
Terminate penalty-free if the operator unilaterally modifies terms, like price hikes or cancellation rules (Consumer Code Art. L.224-33 requires 1-month notice).
Reject changes by sending an LRAR within 4 months of the new terms taking effect. Admin fees may apply.
